Dumb Things Well-Intended People Say: 7 Skills to Increase Your Diversity Competence

Many of our conversations around diversity have us walking on eggshells. This program offers practical ways to quickly transform the quality and effectiveness of our interactions.  We often make statements intended to be supportive or complimentary, but end up being problematic. Comments such as “Some of my best friends are…” or “I don’t think of you as…”or “I don’t see color, I’m colorblind”,  are intended to build connections but often have the opposite effect and end up creating a larger divide. Participants will gain knowledge of communication traps, how to avoid them and what tools to use in their place.


  1. Apply seven Core Concepts for dismantling the barriers towards effective communication around difference.
  2. Discover many of the actual “Dumb Things Well-Intended People Say” statements that are intended to build bridges but instead may break them.
  3. Move beyond our fear of saying the wrong thing and gain skills to effectively respond for the times we may unintentionally cause harm.